Overview

DALOS has developed a new SaaS based software application named SWAP (Service Renewal Automation Platform). The application is designed to streamline and automate the service agreement renewal process. More specifically, it is targeted to companies who offer agreements that contain varying SLAs on a broad of array products within the customer installed base. DALOS provides channel participants (e.g., VARs, Resellers, etc.) a state of the art platform that tracks assets, aggregates OEM pricing, streamlines sales processes, and improves service contact renewal rates. Without DALOS, channel participants would need to implement multiple solutions in order to obtain the same functionality (CRM, CPQ, Asset Management, Marketing Automation).

DALOS is available through a subscription based pricing model which is both scalable and variable:

  • Pricing is based on the number of assets under service contract which may vary from month to month
  • Competitive solutions are based on number of user licenses per month which are fixed in the short terms
  • This pricing model enables a more accurate ROI calculation than traditional user license fee models
  • End-users can determine the true cost of client retention since fee is a function of assets under contract
Project

Service Renewal Automation Platform 

Clients

Building Automation & Controls, Computers and Office Automation, Industrial Automation, Industry Specific Technology, Medical Devices/Life Science, Telecommunications, Transportation.

Mission

Provide resellers with a complete Quote To Cash (Q2C) Turn-key solution that allows  renewal lifecycle through the use of Process Automation, Mass Customization, User Engagement and Business Intelligence.

Target

The target market for SWAP is Resellers, VARs, Systems Integrators, and Distributors with more than 10 employees who provide service agreements in addition to the equipment they sell.